Frequently Asked Questions

General

What is a Pocillo?

Pocillo is a small cup, usually to drink espresso coffee. Sometimes is referred to as a cortadito in a small cup. Pocillo is a full-on flavor coffee!

Mission

To provide baristas and home brewers the best experience in preparing and drinking coffee, thru our curated assortment of accessories.

Our commitment

In addition, to provide the best experience and a curated assortment, we thrive to provide environmentally sustainable product alternatives.

Sustainable products

We thrive to provide environmentally sustainable product alternatives. If you would like us to include other brands and or products that are earth conscious please let us know.

About us

Here is our story

Credits

  • Logos creative art provided by Fiverr
  • Art provided by Shopify
  • Photos provided by unSplash
  • Videos provided by Pixabay

Orders

Order Status

Please track your order by following the instruction on this screen:

Track Your Order

For orders shipping status please contact us at hello@pocillo.co with the order number on the heading to expedite the process.

What are the shipping options?

  • What are the shipping options?Pocillo leverages multiple carriers depending on the product type, size and destination.
  • Use the following page for tracking purposes:
    Track Your Order

What are the taxes, duties, etc., that I have to pay?

  • Pocillo LLC is located in United States Florida and taxes are calculated based on the state of Florida and their regulations.

What do I do if I received a defective order?

  • Please contact us at returns@pocillo.co and we will be happy to address your request.
  • Please review our here Returns Policy
  • Leverage our Self-Service
    Return Center

How do I make changes to an order I’ve already placed?

  • Please contact us at hello@pocillo.co and we will be happy to address your request.

How do I contact your company if my question isn’t answered here?

  • How do I contact your company if my question isn’t answered here?
  • Please send questions and comments to hello@pocillo.co

Policies

Terms of Service

Please review our terms of service here.

Shipping Policy

Please review our here Shipping Policy

Returns Policy

Please review our here Returns Policy

Pocillo does not own all the brands

Our curated assortment of accessories does not imply that Pocillo owns those brands. We select products that could help baristas and home brewers on making the best coffee by leveraging manufacturers that create those product within their brands.