Frequently Asked Questions
General
What is a Pocillo?
Pocillo is a small cup, usually to drink espresso coffee. Sometimes is referred to as a cortadito in a small cup. Pocillo is a full-on flavor coffee!
Mission
To provide baristas and home brewers the best experience in preparing and drinking coffee, thru our curated assortment of accessories.
Our commitment
In addition, to provide the best experience and a curated assortment, we thrive to provide environmentally sustainable product alternatives.
Sustainable products
We thrive to provide environmentally sustainable product alternatives. If you would like us to include other brands and or products that are earth conscious please let us know.
About us
Here is our story
Credits
- Logos creative art provided by Fiverr
- Art provided by Shopify
- Photos provided by unSplash
- Videos provided by Pixabay
Orders
Order Status
Please track your order by following the instruction on this screen:
For orders shipping status please contact us at hello@pocillo.co with the order number on the heading to expedite the process.
What are the shipping options?
- What are the shipping options?Pocillo leverages multiple carriers depending on the product type, size and destination.
- Use the following page for tracking purposes:
Track Your Order
What are the taxes, duties, etc., that I have to pay?
- Pocillo LLC is located in United States Florida and taxes are calculated based on the state of Florida and their regulations.
What do I do if I received a defective order?
- Please contact us at returns@pocillo.co and we will be happy to address your request.
- Please review our here Returns Policy
- Leverage our Self-Service
Return Center
How do I make changes to an order I’ve already placed?
- Please contact us at hello@pocillo.co and we will be happy to address your request.
How do I contact your company if my question isn’t answered here?
- How do I contact your company if my question isn’t answered here?
- Please send questions and comments to hello@pocillo.co
Policies
Terms of Service
Please review our terms of service here.
Shipping Policy
Please review our here Shipping Policy
Returns Policy
Please review our here Returns Policy
Pocillo does not own all the brands
Our curated assortment of accessories does not imply that Pocillo owns those brands. We select products that could help baristas and home brewers on making the best coffee by leveraging manufacturers that create those product within their brands.